Actually not really R & R. Coz was there to celebrate my mum's birthday.
There was actually some hiccups during the check-in, and you will probably know if you follow my tweet.
The check-in time was 3pm, but we reached early at about 2:30pm. so i went to queue to check-in but they say room not ready yet and they will call me when it is ready. Looking back at the queue, i asked the lady if i have to queue again before to pick up my key later, she replied yes. I was kinda pissed, coz no reason why i should queue to super long queue twice. I got mad, and i went to conceige to ask who i can speak to. The person advise to talk to duty manager, so i went back and ask for the duty manager. Finally he advised that i can go to another counter to pick my key at tower one.
It was a long wait and the lobby was crowded. No seats and with luggage & food, we have no where to go. Thus, i went to tower one twice to check out on the room.
1st time, the lady was very helpful but there is no way she can get a room coz the housekeeping is not done. I commented that i hope i don't need to wait till 4pm since the check-in time is 3pm, she immediately offer me a late check-out at 2pm. Bravo~
2nd time, a gentleman serve me after his boss came out to help. He took a long time but he could gave me a room. Happy that waiting is no longer need, i leap back to where my mum & baby were at and told them we have a room at level 45!!
Went up to level 45, open the door and i almost cried. The room is so freaking small!! and they say is 60sqm?!?! Incase you don't know, i book the biggest of the normal room which cost me like ~$500 per night. What will happen if we have book the smaller room? Thinking that the counter have made a mistake, i went back to the lobby (while mum & baby waited in the room) and request to check my room type. To my amaze, they say it IS a horizon grand. I went back blankly to the room feeling super disappointed. My brother & sister & family is coming over. And this room is freaking small!! Plus it is definitely not 60sqm!!
Feeling upset in the room, i feel that i need to complain. I got so mad that i went down, walk back to tower one (our room was at tower three) and started to explain my unhappiness. No bathtub, room freaking small etc etc. The lady listen patiently then spoke to another lady inside. Finally after some complains & complains, they decided to reply to my complains by giving me a complimentary upgrade to orchid suite.
The orchid suite is at level 7 and i was a bit upset. will mum mind? coz she really like higher level. My brother & family saw me at the counter, waited, and we decide to checkout the room before bringing my mum over from the other room.
And guess what. We open the door to see >>

Bravo~~ Can't wait and we drop our things to go the other room to bring my mum over!!
The pictures taken are all in Baby's phone. Shall wait and ask him give me everything including the Genting Trip =D